This was an odd one, and reader and podcast host (The Kindle Chronicles) alerted me to it.
In my last post, I put a link for readers to download a free version of Alice in Wonderland from the Kindle store.
When Len tried it, he saw this message:
“This mobile site does not currently support the purchase of this item.”
That’s a message that MP3 users have seen before, as well (I believe) those trying to get digital video downloads from Amazon. It’s something people see on cell phones…and the Kindle does behave somewhat like a cell phone.
The message (and it appears on the page, not as an error message), tells you to add it to your Wish List and buy it from your computer. You can do that, but that seems unnecessarily convoluted.
I tried switching modes (Basic and Advanced), clearing cookies…hmm…
After a long phone call with Amazon, I may have the answer…and it’s interesting.
The second-tier Customer Service rep, Josh, was helpful, if this all turns out to be correct.
So, the link in the blog doesn’t go to the Kindle store you get to on your Kindle…it goes to the website version you would get to on your computer. If this has been true all along, and I’m surprised no one mentioned it to me. I was told you can’t buy from the website version while on the Kindle.
Does that mean all the times that we’ve been linking to books, people from their Kindles haven’t been able to buy them?
Anyway, when I looked up the title in the Kindle store from my Kindle, I originally got the same message. However, Josh had me use a “soft restart”…
After that, it was okay from the Kindle store (by searching for it), but not from the link in the blog.
Josh also recommended the soft restart, rather than using the switch, when possible…I’m going to start suggesting that. He said the hard restart (via the switch) was “harder” on your Kindle.
So, I’ll update the post to have people shop from the Kindle store for it.
Thanks for the heads up, Len!
This post by Bufo Calvin originally appeared in the I Love My Kindle blog.