Comments on: Getting help with your Kindle questions

By: Bufo Calvin

Bufo Calvin — Thu, 07 Jun 2012 14:55:15 +0000

Thanks for writing, Mona!

I’m sorry to hear that! Since you are talking about pinching, that suggests you have either a Kindle Fire or a Kindle Touch.

If it’s a Kindle Touch, try this:

Disconnect it from any power source (wall or USB)

Home – Menu – Settings – Menu – Restart

Give it a minute to restart by itself.

If it’s a Kindle Fire:

Unplug it from any power source

Hold the power button in until it shuts down (even after it asks you if you want to shut down)

After the screen goes dark, leave it off for a minute or so, then start it up again. It will take a bit to go through the process.

If that doesn’t work, contact Kindle Support at

http://www.amazon.com/kindlesupport

You’ll see a

button.

I’d call them or have them call you.

By: mona alvarez

mona alvarez — Thu, 07 Jun 2012 13:20:10 +0000

i am having problems buying books at the store on my kindle….nothing appears when i click on store……i also can’t pinch fine print to appear larger…it’s like all of a sudden, it’s giving me problems I didn’t have before…please help.

Mona

By: Bufo Calvin

Bufo Calvin — Sun, 08 Apr 2012 20:46:09 +0000

Thanks for writing, guzu2!

First, sign into the KDP site:

https://kdp.amazon.com/self-publishing/signin

Then, you want to be on the Bookshelf tab (at the top of your screen).

Click or tap the title for which you want to schedule the free promotion day.

Click or tap Promotions Manager.

Click or tap New, and enter the information (name of the promotion, start date, finish date).

Click or tap Save, and that should be it.

If you have more questions about it, let me know.

By: guzu2

guzu2 — Sun, 08 Apr 2012 19:09:18 +0000

I have a kndle question that I’d like answered–How do I schedule a free promotion in KDP? step by step instructions would be appreciated.
guzu2

P.S. I am a newbie

By: bufocalvin

bufocalvin — Fri, 26 Feb 2010 13:07:59 +0000

Thanks for writing, tg!

I’d noticed that story about the phonecall on the forum…that’s great!

I think they use the forums partially to get information about what people are saying. If that’s the case, it’s not just the questions people ask, but the way they ask them. I don’t mind that at all…I think what they are doing helps shape the Kindle experience for us, and having the forum is so great! My guess is the business justification includes the data mining.

That kindness thing comes and goes…I think it was particularly difficult after the release of the DX, as I recall. My feeling is that it isn’t the most fun place to be mean, so people who like it mellower are more likely to stick around.

By: tuxgirl

tuxgirl — Fri, 26 Feb 2010 05:43:56 +0000

Amazingly enough, I recently got a phone call from kindle support based on a forum post where I had mentioned having problems with getting an update to work on my kindle. A couple other people have mentioned similar experiences. So, from what I can see, the Amazon Kindle Discussions seem to be at least partly monitored by kindle support. My guess is that with the number of posts, they aren’t able to join in on every discussion, but they are there watching for problems that aren’t yet known.

I think this is actually the best way to do it. Many of the questions on the forum *are* things that others in the forums can help answer. I’m glad that we can help each other, keeping the support costs for the kindle slightly lower, and learning more for ourselves. I just wish that people were generally more kind to each other…