Flash! A Scattered Life not available for redownload to new Kindles?
This is an interesting thing that I’m seeing reported in the Amazon Kindle forum. One of the reporters is a very active and reliable member of that community…we disagree about some things, but I would be quite surprised if this person isn’t reporting this accurately (and it’s not just one person reporting).
I believe the book (A Scattered Life by Karen McQuestion) was first published independently in the Kindle store, and as I recall, it was even optioned as a movie.
Then, it was republished later under Amazon’s own AmazonEncore program.
A couple of people have said that when they went to put it on their new Kindles or to download it, it was unavailable.
one poster reproduces a claimed Customer Service response. In it, they say that they are unable to make it available “…because we believe the third party who listed this book in the Kindle Store did not have rights to make this book available for sale.”
That would be the right thing for them to do, based on what they’ve said on the Help pages.
“There are rare circumstances in which content may not remain available for re-download. For instance, if the publisher who originally made the content available to us for sale on the Kindle Store did not have the right to do so or is sued for defamation in connection with the content, we may be obligated to stop making it available for re-downloading from your library. Any copies you already have on your Kindle devices will not be affected.”
Note that they are reported as having removed the book from devices…they said they wouldn’t do that again after the George Orwell flap. If you had the book on your Kindle, you would still have it and your notes. You just couldn’t download it again (to that Kindle or a different device).
This is one of the reasons I recommend you back up your documents folder from your Kindle from time to time. That way, if there is some archives problem you have the file…as long as the device for which it was downloaded survives.
My guess is that Amazon is wrong on this one…not in what they did, but in thinking the first copy was illegitimate. My best guess is that they will restore it after an investigation (although that’s only a guess).
If you bought A Scattered Life (especially a while back), you might want to check your archives…
UPDATE: Amazon has admitted a mistake and fixed the problem with A Scattered Life…now that’s Customer Service! http://bit.ly/91fYBD
This post by Bufo Calvin originally appeared in the I Love My Kindle blog.