Having trouble with your K3? Solutions from the BSI
I’ve written a couple of times about the
Amazon split that one off from the main
a while back. That was an interesting move, because they had previously had at least 8 simultaneous Kindle forums, then combined them all into one.
I think the idea of this split was to have one forum for opinions and general conversation, and one focused just on questions and answers.
They originally suggested that Kindle Customer Service was going to answer questions there…but for a long time, they didn’t.
So, some other folks (including me) were answering the questions there…pretty much like we had on the main Kindle Community forum. I personally did treat it a bit differently…I didn’t do the silly stuff there, and tried to be more…professional sounding. We developed a habit of stating right at the beginning of each post that we weren’t from Amazon, just to avoid confusion.
Over time, the people answering questions shifted some. A couple of Amazon folks did start answering them, but many questions were still answered by a group of people who generously volunteered their time, effort, and expertise. They were just folks like you…you know, nice people.
I’m going to start calling them (right now) the BSI. Some of you may recognize the initialism, and why it sort of applies. Sherlock Holmes had a group of helpers…the Baker Street Irregulars. Well, I’m dubbing these folks the Bezos Street Irregulars. They aren’t part of Amazon…just a group of people doing good.
One of them, tuxgirl (and doesn’t that sound like a superhero name?) mentioned that they had been giving advice to people on the Q&A forum that were having trouble with their K3s, and it seemed to help.
tuxgirl also credited Periwinkle Blue and Fool for Books. I’ve cited FfB before, and Periwinkle’s all over that forum. There have been others, but I’ll go with tuxgirl’s choices here.
So, what do the BSI suggest?
First, do a “soft reset”. This is something I recommend in any problem situation with the Kindle (at least where it is responsive).
There’s another choice there that sort of looks like restart…don’t do that one, pick Restart.
The Kindle will turn off and turn itself back on…just like a restart on a computer.
That often fixes things because the Kindle may be in a loop trying to do something, and failing. When it restarts, just like with a computer, it also rechecks everything.
However, the BSI also suggest you might need to plug the Kindle in for a while before restarting, if just restarting doesn’t work.
It’s quite possible to overwhelm a Kindle…always has been. When you put a book on a Kindle, it doesn’t just sit there. The Kindle indexes it. That makes the Kindle have to work harder.
So, what happens when you use your USB to transfer 100 books on there at once? Even if you download them from the Archives, I think the indexes are not imported…so they have to be indexed again.
Plugging the Kindle in for a while will build up some battery charge.
My suggestion has been to leave the Kindle plugged in overnight if you download a lot of books, and the first night you get it. Let the Kindle sleep (rather than turn it off), and it can index to it’s cyberheart’s content.
So, definitely, try that if you are having problems. Charge it up for an hour (or longer…overnight is okay), unplug it from any power sources (wall or USB), and try that restart.
If that works for you, let me know…I’d love the Bezos Street Irregulars to get credit for good deeds well done.
This post by Bufo Calvin originally appeared in the I Love My Kindle blog.