Is your concern a password that you put on your Paperwhite?

If so, here’s the information on that:

Reset Your Kindle Paperwhite

Realize that if you reset it in this manner, you will lose anything you have put on the device. If you got the item from Amazon for this Paperwhite, you should be able to download it again.

When you say you can’t get it to move between screens, were you able to wake it up?

Start out with plugging it in (it may not be charged much), and push and release the button on the bottom of edge (under where it says Kindle).

Then, swipe the screen: put your finger on the screen lightly towards one edge, and slide your finger towards the opposite edge.

You should then be seeing the home screen; you’ll see it saying Cloud|Device in your top left corner.

Have you gotten that far?

You can contact Kindle Support starting at

http://www.amazon.com/kindlesupport

You’ll see a

Contact Us

button there.

Let me know what happens…I’ll be thinking about it.

Incidentally, if anyone from Amazon would like to check out the usage errors & infelicities I found in the 5th ed. of its KBD User’s Guide, I’ve posted it online here:
http://www.pdf-archive.com/2012/09/21/usage-errors-in-the-k3-user-guide-5th-ed/

It would be nice if those fixes made it into the 6th ed. rather than having to wait another year for the next edition.

I just went and did that, and it works, but only because I already have the 5th edition installed on my Kindle and thus in my library! Here are the gruesome details:

Within the Kindle section of Amazon, I searched for “Kindle documentation” and this page came up:
http://www.amazon.com/gp/help/customer/display.html/ref=hp_search_request

It stated:

“Kindle Documentation
You can update the Kindle User’s Guide on your Kindle by downloading the most recent update from the links above and copying it to your Kindle using the USB connection.”

Nothing about wireless downloading. I clicked the “Kindle Documentation” link above and found a link whose text field read “Kindle User’s Guide (AZW)” and whose URL was http://kindle.s3.amazonaws.com/Kindle_Users_Guide_5th_Edition.azw

I clicked on it and it downloaded the Guide to my Mac-Desktop, not to my Kindle. There’s no option to do that, the way there used to be.

In the left-hand sidebar on the Manage Your Kindle page there are three links, as shown below, but the link that used to exist to the User’s Guide is missing:

Kindle Support
Kindle Help Home
Kindle Help Forum
Getting Started Guide

I clicked on the Getting Started Guide link and it brought up a page whose sidebar contained a link to “Download a User Guide”. I clicked it but it just took me back to the page above, which downloads only to one’s computer.

On the Manage Your Kindle page I searched my library for “User’s Guide.” This brought up the Guide that I’d previously moved to my Kindle by e-mailing it to myself after it had been downloaded to my computer. Under Actions available, one of the options was to Deliver to my Kindle. Great! Now that I’ve got it already, they’re willing to WiFi it to me! Catch-22.

This page is far harder to locate than it used to be. And Amazon no longer sends the Kindle version (AZW format) of the Guide to users wirelessly. It only downloads it to their computers, requiring users to move it to their Kindles by e-mailing it to themselves at YourName@free.kindle.com. (Why?)