Flash! Some Kindle owners report freezing/rebooting problems with K3s
I have no idea how widespread this is, and I can’t even verify it is happening.
However, I’ve seen a number of reports that people’s new K3s are freezing or maybe crashing. I’ve seen people say Amazon is replacing them quickly for them, which, if true, suggests a genuine and known problem.
It’s reminiscent of the sun fade problem some K2s had. Many, presumably most, K2s were fine in the sunlight, but on some, the text would fade. Amazon replaced those, quickly.
It could also be that these problems aren’t beyond what happens sometimes with other Kindle models…but this feels a bit different.
If you get a Kindle, and it is having problems, contact Kindle Customer Service. Sooner is probably better. The Kindle has a thirty-day return policy…
If you have gotten a K3 that had serious problems, I’d appreciate hearing about your experience. If your K3 has been fine so far, feel free to let me now that as well. :)
Kindle Customer Service:
There’s a button on the side that says Contact Us.
You can call them at
1-866-321-8851 (inside the US)
1-206-266-0927 (outside the US)
UK Kindleers, call 0800 496 2449
Some Amazon community threads mentioning problems with K3s:
Update: Amazon has posted software updates for the K3s…
Update: It also appears that the unlighted Kindle cover from Amazon may contribute to this problem. Amazon is replacing them…for more information, see this
This post by Bufo Calvin originally appeared in the I Love My Kindle blog.