Some must confirm their Kindle Fire 4G orders or they will be canceled

Some must confirm their Kindle Fire 4G orders or they will be canceled

You may receive an e-mail which appears to be from Amazon telling you that you have to confirm your order for the Kindle Fire HD 8.9″ 4G LTE Wireless 32GB or your order will be canceled.

I say it appears to be from Amazon…and it is.

This was confirmed recently by Amazon:

“Customers who placed a pre-order for the Kindle Fire HD 8.9” 4G LTE on or before October 4 should receive this email. When they placed their pre-order we reserved their place in line. Now that the device has been approved by the FCC, we are sending emails to those customers requesting that they approve their pre-order.

We’ll send up to three email reminders asking to confirm their orders. If the customer doesn’t approve it by November 15, their pre-order will be canceled.”

I’m was a bit concerned that I haven’t gotten one yet, and then double-checked: I did not place my 4G order until October 6th, so I’m not in this group.

It appears that the FCC process was somehow involved in this. The Federal Communications Commission has to approve devices which “broadcast”, as I understand it.

This only impacts 4G Fires…not the ones without 4G. The 4G is a different way to communicate with the internet, and that’s why the FCC treats it differently.

I’m also concerned that scammers who know about this e-mail are going to start faking it to gather information. I was even a little reluctant to write this post for that reason, but I think it’s important that you know about this…there could be some very disappointed people who ordered a 4G and then have the order canceled because they ignore the e-mails thinking they are fake.

I asked Amazon how people could verify that they had gotten a real e-mail. Their answer was to check with Kindle Support, which you can do at

I’m not aware of a way for you to proactively confirm your order, but if you did order your Kindle Fire 4G before October 5th and contact Kindle Support and they say they can confirm it without an e-mail, let me know.

As always, check your spam folder if you don’t see the e-mail…you never know.

I’m just hoping not to hear about a bunch of people in November who don’t get a device…and then find they have to get on a possibly lengthy waiting list.

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

6 Responses to “Some must confirm their Kindle Fire 4G orders or they will be canceled”

  1. D. Knight Says:

    Bufo, Although I did not pre-order a 4G Fire, I have had to confirm other pre-orders. Every time I was able to by going to the order page directly and there was a banner there that said an action was required. I’ve never had to click through the email to confirm. (Out of habit, I don’t click through emails, but rather go to the site directly.) I know you’ll want someone else to confirm this, but you might suggest people try this first.

    • Bufo Calvin Says:

      Thanks for writing, D.!

      Good information! I’ve never had to confirm a pre-order, so that’s interesting to know.

  2. Lady Galaxy Says:

    I think I ordered mine later as well. I haven’t gotten a letter yet. If I had, I would have considered it to be spam. I hope the letter from Amazon doesn’t contain a link to click to confirm because I never, never ever click that kind of link! Most of them lead to places where my computer has never gone before. Does Amazon not realize this is the prime foot in the door tactic used by phishers?

    • Bufo Calvin Says:

      Thanks for writing, Lady!

      That was exactly my concern. I don’t typically click links in e-mails, unless I really know what is happening. The bad thing on this one is that a spoofer could pretty much copy the e-mail…

  3. Jenny Jones Says:

    I got my Kindle Fire online at Amazon here* and I prefer to use the Kindle because it’s just got so much more usability. The user interfaces are much more friendly to people that aren’t computer literate(like me) so it’s just a lot easier to navigate. It makes the experience a lot better overall.

    *Link edited to remove referrer information

    • Bufo Calvin Says:

      Thanks for writing, Jenny!

      You may have been unaware of it (it’s possible it was someone else’s tag), but your link to the Kindle Fire was a referrer link. In order to keep your comment from being an ad for my readers, I edited that link to be a generic one to the same product.

      I agree with you that the Kindle Fire can be simpler than many computers. Amazon pioneered simple with their first piece of hardware, the original Kindle in 2007. There were more than ten EBRs (E-Book Readers) in the market in the USA when it was released, but none were as simple to use. The e-book market hadn’t really taken off, in part because most people who were using them (I think) were reading them on a computer.

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