Amazon technical problem stalling ILMK delivery to subscribers
Back on December 5th, I wrote about a technical glitch at Amazon that was preventing the delivery of this blog (ILMK) to paid subscribers. While that resolved fairly quickly, we are back in a similar situation.
There really isn’t anything I can do about it, except alert Amazon.
That is frustrating for me, of course…I like to fix things. 🙂
Oh, not physical things…I’m terrible at that. My Significant Other says that the Calvin way to fix things is that we just stop using them. 😉
Classic case: the side door to the garage (not the big one through which you drive) on our old house broke. We actually bought a door, and we tried to fix it…but the hole for the latch didn’t end up in the right place. I think we just left that door leaning in the doorjamb for a few years.
The part that is good about this is that my readers are nice enough to inform me of issues like this (and typos…and news).
I think regular reader and commenter D. Knight was first, then others (Norma, Jim Colvin) followed…thanks, everybody!
It appears to not just be ILMK…D. mentioned another blog, and not having a way to alert them. I’m glad I have the kind of open relationship with my readers that I can get this sort of information quickly.
I did write to Amazon. They said in part:
“I apologize for the inconvenience caused in this regard.
We are facing technical issues at our end. Our technical team is currently investigating the issue.
We will provide you an update within 2 – 3 working days.”
While blogs have been part of the Kindle contentverse for many years (this one has been running for more than five years), I don’t think we are really front burner for Amazon. Admittedly, they can’t be making much money on them. ILMK is one of the top selling blogs at Amazon, and I know what they make from subscribers in a month on it. Let’s just say that books, magazines, and newspapers are probably more lucrative for them.
However, they do have a motivation to keep things working smoothly on blogs. One of the biggest costs for an organization like Amazon is Customer Service. It’s absolutely the proper thing to contact them when you are having a problem (like the non-delivery of the blog), and I’ve generally found them helpful and friendly.
It is an expense for them, though…one which makes sense if it retains a customer who then spends on more profitable items (“diapers and windshield wipers”, as I like to say).
Customer Service is definitely a case where an ounce of prevention is worth a pound of cure. Better not to get those calls if you can avoid them…especially on a relatively inexpensive item. Amazon has very highly-rated Customer Service, and they want to keep it that way.
If a representative is dealing with a problem with a ninety-nine cent blog and that delays them getting to a problem with a thousand dollar computer, well, that’s not a good thing.
Why have there been two problems within two months?
I don’t know, of course, but there are some basic possibilities:
1. They are updating or changing something. That’s always a risky thing to do (although it can have great rewards)
2. Demand has increased…I think that’s unlikely to be a significant problem
3. They aren’t doing necessary maintenance on a system, so there is an entropy issue
4. Devices have changed, so that their bandwidth is no longer sufficient when it was before
I’m hoping it’s number one, and that we get something good out of it. I know that some of my readers would pay for ILMK to have it delivered to their Fire tablets, if Amazon would make that an option. Again, I doubt that it…but we can dream, right? 😉
I’m sorry some of you are being inconvenienced, and I hope this gets fixed quickly.
Thanks again to the commenters who let me know, and thanks to all of the subscribers! You are part of what makes it possible for me to justify the time I spend on this. 🙂
Join more than a thousand readers and try the free ILMK magazine at Flipboard!
* I am linking to the same thing at the regular Amazon site, and at AmazonSmile. When you shop at AmazonSmile, half a percent of your purchase price on eligible items goes to a non-profit you choose. It will feel just like shopping at Amazon: you’ll be using your same account. The one thing for you that is different is that you pick a non-profit the first time you go (which you can change whenever you want)…and the good feeling you’ll get. Shop ’til you help! By the way, it’s been interesting lately to see Amazon remind me to “start at AmazonSmile” if I check a link on the original Amazon site. I do buy from AmazonSmile, but I have a lot of stored links I use to check for things.
This post by Bufo Calvin originally appeared in the I Love My Kindle blog. To support this or other blogs/organizations, buy Amazon Gift Cards from a link on the site, then use those to buy your items. There will be no cost to you, and a benefit to them.