Amazon’s “Quick Fixes” for Kindle
While I think Amazon’s Kindle Support is marvelous, and that the on-screen help on some Fire models (including the Fire phone) called Mayday is one of the great advancements in Customer Service in my lifetime, I don’t think the Amazon Help pages are that impressive.
I always find it a bit hard to get to what I want…and when I get there, the information can be…skimpy.
I find it much more effective to actually speak with someone at Amazon, by going to
and using the
button to have them call me.
You do have the advantage of asking me 😉 but sometimes, I even do “ask myself”. I’ve been writing this blog for close to six years, and I can’t always remember what I’ve said, especially in regards to older Kindle models I don’t use any more. So, on occasion, I do go the blog and search for things…things which I wrote.
However, I do want to mention this Kindle Help page to you:
It applies to the Kindle Voyage, Kindle Paperwhite 2nd Generation, Kindle Paperwhite (7th Generation), and Kindle (7th Generation).
The help topics are:
Restart Your Kindle
Battery Won’t Stay Charged
Can’t Connect to Wi-Fi
Forgot Kindle Passcode
Content Won’t Download
Content Won’t Sync
Book Won’t Open
Reset Your Kindle
Let’s just take the “Forgot Kindle Password” topic. Amazon says
- Tap the passcode field to bring up the onscreen keyboard.
- Type 111222777, and then tap OK. Your Kindle will restart.
This will wipe everything off the Kindle…but if you can’ remember your passcode you’ll have do something.
I’ll admit: I don’t always remember that number offhand, and restarting hasn’t been the same on every model (we had to use a paperclip to push a button, after sliding the back cover off a Kindle 1).
Amazon has very highly rated Customer Service…and they certainly have enough options that you should be able to get help when you need it.
You know, if you don’t want to wait for my answer. 😉
Join thousands of readers and try the free ILMK magazine at Flipboard!
* I am linking to the same thing at the regular Amazon site, and at AmazonSmile. When you shop at AmazonSmile, half a percent of your purchase price on eligible items goes to a non-profit you choose. It will feel just like shopping at Amazon: you’ll be using your same account. The one thing for you that is different is that you pick a non-profit the first time you go (which you can change whenever you want)…and the good feeling you’ll get. Shop ’til you help!
This post by Bufo Calvin originally appeared in the I Love My Kindle blog. To support this or other blogs/organizations, buy Amazon Gift Cards from a link on the site, then use those to buy your items. There will be no cost to you, and a benefit to them.