I had my first experience with an Amazon locker and it was…

I had my first experience with an Amazon locker and it was…

…super frustrating! 🙂

The smiley face is there because it ended up okay and I got my packages, and I usually can’t stay frustrated for more than a few minutes.

So, here’s what happened…oh, and I’d better explain what an Amazon Locker is. I wrote about it in more detail here:

Amazon Lockers come to a Safeway near us

You order something from Amazon, and have it sent to an Amazon Locker. Our closest one is in a 24 hour Safeway. Then, you pick it up there.

Why do that?

There are several reasons, but a big one for us is that we’ve actually had Amazon packages stolen that were mailed to our house. We solved that by having packages delivered to my Significant Other’s office…but that’s not a perfect solution. It has to go through central receiving, so we often get it until the day after it was actually delivered. Obviously, if I get home first, I don’t have it. Also, my SO always knows when I’ve ordered something, which isn’t as much fun for gifts.

Setting up the locker thing was easy.

Ordering it was easy (you basically add your locker to your address book).

Finding out that the package was delivered was easy…I got an e-mail and a notification from the Amazon shopping app. The e-mail even has a barcode I’ll be able to scan, in addition to a code I could enter manually.

I’m in a hurry to get home, and the Safeway is pretty much on the way home. I walk with a cane, and I have a nice big bag that slings over my shoulder, so I brought that into the store. Interestingly to me, Safeway doesn’t mind if I put things into the bag while I shop…Whole Foods doesn’t allow it.

I get to the locker and as goofy as it is, I’m really happy to use it. I mean, I seriously was showing people at work a picture I took of the lockers as I tell them about my exciting adventure ahead.

What could go wrong, right?

The touchscreen doesn’t work.

Well, that’s not entirely true. It recognizes my touch to start the process, but after that, it’s hopeless. If I try really hard it may enter one character out of the multi-character code. Sometimes it puts up the wrong code. I can’t even cancel the process.

I figure I might be able to use the scan code instead, so I go to my Amazon shopping app..it’s not in there, as far as I can tell.

I’ve been there for at least a few minutes, and people are staring and smiling. 🙂

I call the number on the machine for help (since the help on the touchscreen won’t respond).

The rep agrees pretty quickly it doesn’t work. I ask where the scan code is…it’s in the e-mail, and nowhere else, apparently.

Fortunately, I have that on my phone…a lot of people would probably have deleted that.

It takes a little maneuvering, but I get the scanner to read.

So, I’m good. It was nice to only have to scan one code to get my two different items from two individual orders. The door popped open automatically on the proper locker…that was also cool. 🙂

The rep wanted me to stay on the line to help the tech fix it, but it was going to be a couple of minutes…and my chronic condition means that standing for a long time is hard. I’d already been standing there long enough that it was difficult.

I explained that to the rep.

Would I use the locker again?


There are tons of these lockers across the country…the touchscreen thing had to be a fluke. I noticed that the panel that hold the touchscreen seemed like it was ajar…might have been an issue there. Now that I know how to use the scanner, it would be fine without that anyway (as long as it recognizes the touch enough to start and finish the process).

I’ll let you know how it goes next time…

Bonus news: I just wrote about the

All-New Echo Dot (2nd Generation) – White (at AmazonSmile: benefit a non-profit of your choice by shopping*)

and the two versions (black and white) are the number 1 and 2 bestselling electronics at Amazon.com! Looks like a hit…I use the 1st generation every day, and I’m quite satisfied with it.

Bonus book item: I like to try to give you a book/book reader story every time, although I don’t always manage it. The Echo Dot can read you books, so that could certainly count, and you could have an EBR (E-Book Reader) or tablet delivered to a locker, but I still wanted to do a little more. 🙂

search for “omnibus” in the USA Kindle store (at AmazonSmile*)

An “omnibus” should be several books which were published separately, and are related in some way, in a single volume. It’s sort of like a short story anthology…except with whole books instead of short stories. 😉 Some of these are highly rated with thousands of customer reviews…and 872 of them (at the time of writing) are available in

Kindle Unlimited (at AmazonSmile: benefit a non-profit of your choice by shopping*)

at no additional cost.


Join thousands of readers and try the free ILMK magazine at Flipboard!

All aboard our new The Measured Circle’s Geek Time Trip at The History Project! Do you have what it takes to be a Timeblazer?

* I am linking to the same thing at the regular Amazon site, and at AmazonSmile. When you shop at AmazonSmile, half a percent of your purchase price on eligible items goes to a non-profit you choose. It will feel just like shopping at Amazon: you’ll be using your same account. The one thing for you that is different is that you pick a non-profit the first time you go (which you can change whenever you want)…and the good feeling you’ll get. :) Shop ’til you help! :) By the way, it’s been interesting lately to see Amazon remind me to “start at AmazonSmile” if I check a link on the original Amazon site. I do buy from AmazonSmile, but I have a lot of stored links I use to check for things.

3 Responses to “I had my first experience with an Amazon locker and it was…”

  1. Round up #148: review rules tighten, Google announcement | I Love My Kindle Says:

    […] I had my first experience with an Amazon locker and it was… […]

  2. sally Cassidy Says:

    Sent package to Amazon location.
    No locker in that location even tho said there was.
    Code didn’t work, they want 6 numbers only but it gave me 8.
    Scan worked. So be sure u can scan.
    I got my link from text as well as email and from order when click on order. So they did give multiple means but be prepared to scan.

    • Bufo Calvin Says:

      Thanks for writing, sally!

      Interesting…I have not had success scanning, but the code has always worked for me. 🙂 Always good to have redundant systems.

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