#WDYTWed: Amazon’s 3 pillars

#WDYTWed: Amazon’s 3 pillars

In the more than ten years that I’ve been writing this blog (the first post was August 28, 2009), one of my favorite things has been interacting with the readers.

That used to happen a lot more. When I started out, I averaged 1,000 new words a day, but in more recent times, I just haven’t been able to do that. I’ve been trying to write more narratives again, but without that, the blog doesn’t tend to provoke many comments…and I miss that. I think my long time readers do, too.

One of those long time readers and amongst my most frequent commenters is Lady Galaxy, who suggested that I write something once a week with the intent of increasing interaction.

It’s a good idea. 🙂

I think the best way to do that is to do one or more polls (which I’ve done throughout the past decade).

I’ve decided to name this series #WDYTWed. WDYT is an internet abbreviation for “What Do You Think?”, and I’m going to do them on Wednesdays. Hopefully, just about every Wednesday…

Today, I wanted to check something with you which Amazon has done that I really admire. They have three pillars: Selection, Service, Price (I’m summarizing these myself, that might not be their exact words). I loved when Jeff Bezos was asked if they had to do things differently in, say, China (this is from my memory). His response was that logistics might be different (more bicycle deliveries, perhaps), but that the three pillars were consistent. Nowhere in the world do people say, “I wish you had fewer choices, it took longer to me, and it cost more.” 😉

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All aboard The Measured Circle’s Geek Time Trip at The History Project!

Bufo’s Alexa Skills

* I am linking to the same thing at the regular Amazon site, and at AmazonSmile. When you shop at AmazonSmile, half a percent of your purchase price on eligible items goes to a non-profit you choose. It will feel just like shopping at Amazon: you’ll be using your same account. The one thing for you that is different is that you pick a non-profit the first time you go (which you can change whenever you want)…and the good feeling you’ll get.


Shop ’til you help!



This post by Bufo Calvin originally appeared in the I Love My Kindle blog. To support this or other organizations, begin your Amazon shopping from a link on their sites: Amazon.com (Smile.Amazon.com)

One Response to “#WDYTWed: Amazon’s 3 pillars”

  1. Lady Galaxy Says:

    My most recent attempts to communicate with Amazon customer service have been beyond frustrating. The online chats go nowhere. You keep getting sent from one bot to another under the false promise that you are being sent to a real person, each one making the same wrong assumptions about the problem. I finally gave up after 40 minutes when the bot was once again transferring me to a “person.”
    AOL delivery is also a disaster. Packages that were listed as being out for delivery went missing, replacements were sent, then weeks later I get notice from Amazon that they received my “return” of the missing items. No, I did not return them. I never had them! Amazon lost them, then found them, then put them back in stock, then accused me of receiving and returning them. The bots kept assuming I was trying to tell them I had not received the replacements even though I clearly said I had received the replacements—I just never received the original shipment so could not possibly have been the one who returned it. Maybe it doesn’t make a difference but after reading about people losing access to Amazon due to too many returns, I don’t want to be tied to a return I never made!

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