You can now reset your Kindle password yourself
Well, are we sensing a trend here? :)
Yesterday, I told you that you can now “return” a Kindle store book (within seven days of purchase) directly from the Manage Your Kindle page
Well, I was answering a question in the Amazon Kindle community about resetting your Kindle password.
When I do that, I often check the Amazon Help pages, to see if anything has changed.
It had. :)
You can now reset your Kindle device’s password yourself!
We used to have to contact Kindle Support to have them reset your password:
They would remotely reset your Kindle to factory defaults.
It’s important to understand what that means before I tell you how to do it yourself.
When you reset to factory defaults, you lose all the personalization you’ve done to your Kindle (but not Kindle software updates).
- You’ll lose any personal documents on your device
- You’ll lose your internet bookmarks
- You’ll lose memorized wi-fi networks
- You’ll have re-register your Kindle (I think that’s right)
However, if you can’t get into your Kindle, it doesn’t do you much good anyway. :)
How do you reset it yourself?
According to this
you enter the password
and hit enter.
Now, you might be thinking right away, doesn’t that defeat the purpose of having the password? Isn’t it like locking the door to your house, and then parking a battering ram in your driveway?
Only if your house is set to self-destruct if you open the door without the key. ;)
You put a password on your Kindle to protect information on the device. You may have personal documents on there with financial data…or just not want people to know you are reading certain books.
If someone steals your Kindle and resets it, they can’t get that information…the reset wipes it all out.
Of course, it does make the Kindle easier to resell or re-register…but if you’ve reported the lost Kindle to Amazon and asked them to “blacklist” it, it can’t be registered with them anyway.
I recommend that you keep passwords somewhere secure. In the case of your Kindle password, you probably have it for protection if someone outside your house gets your Kindle, so inside your house might be okay. Some people and companies lock up their passwords in a bank self deposit box. You can pick what’s safe, but I’d put them somewhere you can get them…just a suggestion.
The trend here is to move the power into our hands, rather than making us contact Kindle Customer Support to do things for us.
One of my regular readers and commenters, tuxgirl, speculated about resetting the “furthest page read” ourselves…I suspect that’s coming (if it’s not here already and I just haven’t stumbled across it yet).
This is good for us and good for Amazon.
Why good for Amazon?
People don’t always think about the cost of customer support. That’s one of the biggest expenses for a company after a product is sold…particularly in the case of digital products, where the physical costs of a return are low.
Gee, I wonder if the New York Times will spin this as “Customers locked out of Kindles, rendering the devices so much dog doo-doo! Amazon caves to existential anguish, possibly lowering nation’s Prozac use, leading to collapse of pharmaceutical industry!” ;)
I’d sum it up this way: “Thanks, Amazon!” :)
This post by Bufo Calvin originally appeared in the I Love My Kindle blog.