You can now reset your Kindle password yourself

You can now reset your Kindle password yourself

Well, are we sensing a trend here? :)

Yesterday, I told you that you can now “return” a Kindle store book (within seven days of purchase) directly from the Manage Your Kindle page

http://www.amazon.com/manageyourkindle

Well, I was answering a question in the Amazon Kindle community about resetting your Kindle password.

When I do that, I often check the Amazon Help pages, to see if anything has changed.

It had. :)

You can now reset your Kindle device’s password yourself!

Amazon help page

We used to have to contact Kindle Support to have them reset your password:

http://www.amazon.com/kindlesupport

They would remotely reset your Kindle to factory defaults.

It’s important to understand what that means before I tell you how to do it yourself.

When you reset to factory defaults, you lose all the personalization you’ve done to your Kindle (but not Kindle software updates).

That means:

  • You’ll lose any personal documents on your device
  • You’ll lose your internet bookmarks
  • You’ll lose memorized wi-fi networks
  • You’ll have re-register your Kindle (I think that’s right)

However, if you can’t get into your Kindle, it doesn’t do you much good anyway. :)

How do you reset it yourself?

According to this

Amazon help page

you enter the password

resetmykindle

and hit enter.

Now, you might be thinking right away, doesn’t that defeat the purpose of having the password? Isn’t it like locking the door to your house, and then parking a battering ram in your driveway?

Only if your house is set to self-destruct if you open the door without the key. ;)

You put a password on your Kindle to protect information on the device. You may have personal documents on there with financial data…or just not want people to know you are reading certain books.

If someone steals your Kindle and resets it, they can’t get that information…the reset wipes it all out.

Of course, it does make the Kindle easier to resell or re-register…but if you’ve reported the lost Kindle to Amazon and asked them to “blacklist” it, it can’t be registered with them anyway.

I recommend that you keep passwords somewhere secure. In the case of your Kindle password, you probably have it for protection if someone outside your house gets your Kindle, so inside your house might be okay. Some people and companies lock up their passwords in a bank self deposit box. You can pick what’s safe, but I’d put them somewhere you can get them…just a suggestion.

The trend here is to move the power into our hands, rather than making us contact Kindle Customer Support to do things for us.

One of my regular readers and commenters, tuxgirl, speculated about resetting the “furthest page read” ourselves…I suspect that’s coming (if it’s not here already and I just haven’t stumbled across it yet).

This is good for us and good for Amazon.

Why good for Amazon?

People don’t always think about the cost of customer support. That’s one of the biggest expenses for a company after a product is sold…particularly in the case of digital products, where the physical costs of a return are low.

Gee, I wonder if the New York Times will spin this as “Customers locked out of Kindles, rendering the devices so much dog doo-doo! Amazon caves to existential anguish, possibly lowering nation’s Prozac use, leading to collapse of pharmaceutical industry!” ;)

I’d sum it up this way: “Thanks, Amazon!” :)

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

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24 Responses to “You can now reset your Kindle password yourself”

  1. Bruce K Says:

    I think this trend of improving the Manage Your Kindle portal on Amazon is encouraging. I view this “reset password” feature as similar to performing a remote wipe if I lost my iPhone. Not only does it prevent purchases, but removes my books from the device.

    I hope Amazon continues to provide these features and control for video viewing (Amazon Prime) and instant purchasing.

    This is the place to do it. Manage every kindles capabilities or access right from my account page.

  2. Sherri Says:

    I can confirm that you do have to re-register after doing a reset to factory defaults (at least as of a few weeks ago!) I did a reset to factory defaults to clean up my Kindle Keyboard before handing it down to my daughter, and I had to re-register it afterwards.

  3. tuxgirl Says:

    this password has actually been available for at least 6 months, and has been mentioned on the cs forum repeatedly… personally, i don’t think that putting this out publicly is the best option, but it has been around for a while. :)

    interesting that amazon actually put it in the myk page, though… interesting…

    • Bufo Calvin Says:

      Thanks for writing, tuxgirl!

      Drat! I’ve been hoping not to include the Q&A forum in my regular rounds…I’m stretched pretty thin. I was sort of leaving it to you and the rest of the BSI (Bezos Street Irregulars). I was also figuring anything significant would show up in the regular forum as well, and I do keep on top of that one.

      I suspect that’s why I don’t have the “Kindle Forum Pro” badge, or whatever the precise wording is. I’m thinking you might only be able to earn that in the Q&A forum. You must have it, right?

  4. tuxgirl Says:

    Really? We all assumed they had offered.it to you and you had just declined. If you search for your name in the cs forum, there’s a whole thread of us discussing that and deciding that if that isn’t what happened, then cs is crazy!

    Honestly, there’s not too much new in there. I posted you a note about the only major development, which was cs saying parental controls are in the next update..

    You are always welcome to swing by and join in, but I understand stretched too thin. Its not super exciting in there, anyways. :)

    • Bufo Calvin Says:

      Thanks for writing, tuxgirl!

      Nope, no offer…I actually even wrote them an e-mail asking about that badge (and Author and Real Name). I used to have Real Name, until I changed my credit card. In my case, that one really helps. :)

      That’s one of a very few times I haven’t had a response from Amazon…

      I suspect it’s only for people who post on Q&A, although there are a lot of people who have it…

  5. Aaron Says:

    Another way to reset your kindle password if u forget it u type the password as resetmykindle and it actually works

    • Bufo Calvin Says:

      Thanks for writing, Aaron!

      I appreciate you pointing that out. I don’t think it was true when I published that post more than a year ago…I could be wrong, but I believe that one was added since that time.

      You can see the “resetmykindle” reference and other procedures from Amazon here:

      Troubleshooting Your Kindle Amazon help page

  6. christine hurlbut Says:

    Please reset my kindle.

    • Bufo Calvin Says:

      Thanks for writing, christine!

      I can’t reset your Kindle…I’m not part of Amazon, and even then, I believe they would just talk you through how to do it yourself. If you want help with that process, you can contact Kindle Support. Go to

      http://www.amazon.com/kindlesupport

      and you should see a

      Contact Us

      button. They can help you with it. I’m assuming that you bought your Kindle from Amazon.com or in a store in the USA. If that’s not true, let me know where you got it (just Amazon site or country is fine), and I’ll look for that information.

  7. Susan Agland Says:

    I have tried contacting Kindle support as our password has changed as we have changed providers. I m getting no assistance on this problem from Kindle Support.

    • Bufo Calvin Says:

      Thanks for writing, Susan!

      Tell me a bit more.

      Where did you change your password? On your Amazon account?

      When you say you changed providers, do you mean internet providers? Do you have the same e-mail address you had before?

      When you are contacting Kindle Support, are you doing it through

      http://www.amazon.com/kindlesupport

      ?

      On that last one, that’s the right one if you bought the Kindle from Amazon.com or from a store in the USA.

  8. olivia Says:

    how do you reset your kindle amazon cause i do not understand at all??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

  9. Olivia Says:

    all of your guesses advice all stinky how am i gonna do all this crap???????/

    • Bufo Calvin Says:

      Thanks for writing, Olivia!

      It sounds like you might do best with someone talking you through the process. Assuming you bought your Kindle from Amazon.com or a store in the USA, Amazon can do that for you live. You can contact them (I’m not part of Amazon) at

      http://www.amazon.com/kindlesupport

      You’ll see a

      Contact Us

      button. You can click or tap that. I’d recommend either calling them or having them call you (the latter is my favorite). They can talk you through the process (there is no charge for that).

      I’d be happy to give you advice if you prefer. To do that, I’d need to know which model Kindle you have. You can find that out at

      http://www.amazon.com/help/kindle/which

  10. Nancy Criss Says:

    I have forgotten my password to connect to my WiFi? Therfore I can’t do anything but read on my Kindle Fire.

    • Bufo Calvin Says:

      Thanks for writing, Nancy!

      Unless you changed it, and many people don’t, the password may be on a label on your router.

  11. catalino Lazo Says:

    I forgot my password. Can you help me to have it again?

    • Bufo Calvin Says:

      Thanks for writing, catalino!

      Sorry I missed replying to this comment earlier!

      Hopefully, by now, you’ve contacted Kindle Support or otherwise solved your problem.

      http://www.amazon.com/kindlesupport

      Your password is not stored at Amazon, as I understand it. It’s stored on the device. If you’ve forgotten the password you set for your device, you will probably need to reset the device. Doing that will wipe everything (not the Kindle operating system or updates to that) from the device, so it’s a somewhat radical solution.

      If it’s a Paperwhite, you type this in the password box:

      111222777

      then tap OK.

      That will reset it.

      Edited to add: it’s a good idea to record your passwords somewhere secure. Some people keep them in a safe deposit box or a storage unit, for example.

  12. catalino Lazo Says:

    I need the password to open my Kindle Paperwhite.

  13. Mario Says:

    I recently bought my kindle nonlinear and it was reported lost or stolen how can i register it ??? Ughhhh this is frustrating …

    • Bufo Calvin Says:

      Thanks for writing, Mario!

      I can understand the frustration!

      I always recommend that people only buy a Kindle from a store or from someone they trust, just for this reason. If the one you bought was stolen, you are likely to be out both the money and the device (in a practical sense).

      If someone reports a Kindle as stolen to Amazon and asks for it to be “blacklisted”, it can only be registered by that person.

      At this point, your place for recourse would with the person who sold it to you…and that might be a difficult place to get recompense.

      You might also want to report it to the police. If it gets returned to the owner, I’ve heard of people giving rewards for the return, which might be something.

  14. gabi schaefers Says:

    i can’t access my kindle, pls tell me what to do

    • Bufo Calvin Says:

      Thanks for writing, gabi!

      What model of Kindle (or app) do you have?

      When you say you can’t access it…

      * Will it power on?
      * Does it get stuck during the power up?
      * Is it asking for a password you don’t know…and if so, where are you when it does that?
      * Are you able to get into your Manage Your Kindle page at

      http://www.amazon.com/manageyourkindle

      ?

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