Don’t judge a box by its content
We’ve probably all heard the old saying that you shouldn’t judge a book by its cover.
The idea is that the cover of a book may mislead you. It might be bland, while the book inside is exciting…or the opposite might be true.
There have been some pretty hilarious covers, like the ones in this
Trivia Happy post
Of course, nowadays, we may not even see the same cover for an e-book we are going to buy.
I haven’t heard about this happening, yet, but I certainly anticipate it.
As you shop in different sections of a site, the cover for the same book might change its appearance to match the section. A Christian mystery might have a conservative cover in the Christian fiction section, and a flashier one in the Mystery section.
That idea just occurred to me, but it fits right in with a book I’ve just read:
Age of Context: Mobile, Sensors, Data and the Future of Privacy (at AmazonSmile)
by Richard Scoble and Shel Israel
and which I do recommend (I’ll write a review of it on Goodreads). They are talking about the convergence of five forces in technology (mobile, big data, sensors, location, and social media) and how they will create a context society, where our devices (and organizations) know much more about who we are and what we are doing, and tailor communications to match.
In fact, there is probably a real opportunity for a business there (if not for Amazon itself). Something that can algorithmically customize covers. I would think it might be very effective for the system to go find a picture of you (on a profile or on the web) and subtly merge elements of your appearance with that of a cover character. When that sort of morphing has been done, people tend to find the morphed picture (which they don’t know was morphed) to be a lot more trustworthy. I also saw something recently about people on dating sites tending to pick “themselves” more often.
Sure, we would sometimes want to see something exotic…and might not want to be the murderer on the cover. If, though, you stuck somebody in the background that had the morphing done, I bet that would work.
However, I digress. :)
I wrote this post to update that old saying.
When you buy an electronic gadget (and to make the saying work best, I’m calling all of those a “box”, whether it is a Kindle Fire HDX (at AmazonSmile: support a non-profit of your choice by shopping*), a Amazon Fire TV (at AmazonSmile: benefit a non-profit of your choice by shopping*), a Kindle Paperwhite, 6″ 2nd generation, wi-fi only, with Special Offers (at AmazonSmile), or something else), don’t judge it by the content it has.
That can change…and rapidly.
When the Fire TV was first released, there were a lot of very low starring reviews based on the fact that it didn’t have HBO Go. There were one and two star reviews…from people who didn’t even have the device yet.
I can absolutely see saying that it didn’t serve your purposes at that point, so you weren’t going to buy it yet…but that’s a very fluid characteristic on which to judge a gadget.
One of the interesting things is that Amazon included HBO GO in its comparison table…showing that they didn’t have it.
Why do that?
I think it’s because they are likely to get it.
Why don’t they have it already?
They have to negotiate it.
Let’s imagine you were HBO.
Right now, your customers want to watch HBO on their devices.
You have an app: it even works with Amazon’s Kindle Fire:
HBO GO (Kindle Fire Edition) (at AmazonSmile)
Your customers still have to have a subscription to HBO through a TV provider (like a cable company, or satellite) to use it…so you are making money from it.
Amazon wants to license it for their new streaming device, the Fire TV. It will attract customers to their gadget.
Your reasonable response might be, “What’s it worth to you?”
Makes some sense in the beginning… you don’t even know how many people are going to buy one until it is released.
Naturally, if a lot of people start using them and it starts cutting into the market for other boxes (the Roku, for example), that might shift some of the balance of power to Amazon. If people buy the Fire TV and you aren’t on it, they might decide they just don’t need you any more.
That’s not in the beginning, though…you might be able to wait to see what happens.
Would Amazon like to have had it at launch? Sure, but they can’t hold up the whole product waiting for one license. According to the documents in the Apple Agency Model conviction (for fixing prices), Apple was trying to negotiate quickly to get enough of the big publishers on board for iBooks when the iPad came out. That haste might have contributed to the eventual woes (with five publishers settling, and Apple losing…although they have appealed).
Personally, I’m not a cynical person. I tend to think good things about people and organizations.
I don’t quite get the cynical attitude. It would be like…putting shoe polish on your tongue before you went to dinner: it would just make everything taste bad. ;)
That doesn’t mean I was surprised when people said that Amazon’s voice search on the Fire TV only worked on Amazon Instant Video because they don’t want you to use competitors.
Amazon seems to be fine with you using competitors…you can get apps for your Kindle Fire from Amazon for direct competitors, such as
Netflix (at AmazonSmile)
Hulu Plus (at AmazonSmile)
…both of which came installed on the Fire TV!
Does it seem logical that they would let you use the app on the Fire TV, and then block you from using the voice search for those apps (even though you can key in a search), in an attempt to keep you from using them?
The voice search needs its own negotiation.
You need access to the company’s product database, which changes every day.
According to this
Amazon has signed deals with Hulu Plus, Crackle, and Showtime to have the voice search work with their catalogs later this year.
I’m sure they are working on Netflix, too.
Oh, and I should point out, not all the competitors return the favor by featuring Amazon in their stores. Many bookstores have refused to carry books published by Amazon. Google Play still doesn’t recognize the Kindle Fire as a device…my best guess is that Google is making that choice. After all, we can commonly get apps that are at Google Play from other (legal) sources for the Fire (including Amazon’s own Appstore, and 1Mobile.com). I doubt Amazon is choosing to stay out of the Google Play store online (their Kindle reader app is available there, after all). Now, Amazon might not want to pay some fee to put Google Play directly on their devices…but the forked nature of the Android version Amazon is using might also have something to do with that.
If I don’t think you should judge a box by its content, do I think it is okay to judge it by its interface? After all, that could change in the future too, right?
Well, I do think that’s different. The interface (how a user interacts with it) not only tells you about how they feel about customers, they can largely develop the feel of it in house. They don’t have to negotiate with somebody to have a way to remove something from the “Recent” (which the Fire TV has). If something had an interface that made you put in, or, your astrological sign each time you wanted to do something, I could see saying that made it a less desirable device.
I would judge a gadget by:
- The hardware specifications (does it have the power and connectors you want?)
- The company’s Customer Service
- The strength of the company
- The interface
- The openness
- The compatibility with other things you own…at lest the philosophy of that. That one could change, though
Oh, and yeah, sure…the coolness factor. ;)
Last point: I’m not saying you should buy something that doesn’t have what you want. Not buying it is not the same as denigrating it…
What do you think? How does Amazon treat its competitors on its devices and on its website? What do you look at before you buy a product? Would you write a bad review of something, because it didn’t have a license you wanted? Feel free to tell me and my readers what you think by commenting on this post.
* I am linking to the same thing at the regular Amazon site, and at AmazonSmile. When you shop at AmazonSmile, half a percent of your purchase price on eligible items goes to a non-profit you choose. It will feel just like shopping at Amazon: you’ll be using your same account. The one thing for you that is different is that you pick a non-profit the first time you go (which you can change whenever you want)…and the good feeling you’ll get. Shop ’til you help!
This post by Bufo Calvin originally appeared in the I Love My Kindle blog. To support this or other blogs/organizations, buy Amazon Gift Cards from a link on the site, then use those to buy your items. There will be no cost to you, and a benefit to them.