Archive for 2013

“Mayday? I’m bored…”

September 26, 2013

“Mayday? I’m bored…”

Amazon’s newly announced Kindle Fire HDX line is going to have a new “Mayday” button, which Amazon CEO Jeff Bezos has called the “…greatest feature we’ve ever made”. It’s going to allow Kindle Fire HDX users to tap a button, and get live tech help on the screen, 24 hours a day, every day of the year. The Mayday tech can draw on the screen, and can take over the device to do things for you.

If this works as (heavily) promoted, it could cause a revolution in Customer Service expectations.

People might start expecting that kind of instant service everywhere: insurance claims; online classes; and maybe even healthcare.

That got me thinking: what might some of those Mayday calls be like?

===

Mayday tech: “How can I help you?”

Customer: “Hi. Hi. Hi. Hi.”

Mayday tech: “Hello. Did you have a question?”

Customer: “Why?”

Mayday tech: “Why what?”

Customer: “Poop. Hahahhahahahahahah!”

Mayday tech: “Am I speaking with a child? How old are you?”

Customer: “Me three.”

===

Mayday tech: “How can I help you?”

Customer: “My husband is an hour late coming home from work again.”

Mayday tech: “Oh, hi, Jane. That’s the third time this week, right?”

Customer: “Fourth. I didn’t push the button the first time.”

Mayday tech: “I’m sorry to hear that. Do you remember how to text him? I showed you that on Tuesday.”

Customer: “Yes, but I don’t know if he’s telling the truth on not in those texts. I wish I could see his face!”

Mayday tech: “You can. Let me show you how to use Skype…”

===

Mayday tech: “How can I help you?”

Customer: “I just spilled ketchup on my favorite shirt: can you help me?”

Mayday tech: “Sure can! I’m guessing that’s the blue one, right? You’ve ordered it twice before. I can get you a replacement out in two days. Tell you what: why don’t we order two this time, and I can throw in a stain stick as an Add-on item. If the stick works and it turns out you don’t need the shirts, just tap Mayday, and I’ll send you a return label.”

===

Mayday tech: “How can I help you?”

Customer: “My thirteen-year old is asking about s-e-x, and I was wondering if you had some sort of book to recommend.”

Mayday tech: “Actually, it shows here that someone on your account ordered a sex education book yesterday. Looks like it was your child.”

Customer: “Oh, I’m so  embarrassed! I hope that kid isn’t doing anything yet!”

Mayday tech: “If they were, they wouldn’t have ordered the book, right?”

Customer: “You’re right! I feel so much better.”

===

Mayday tech: “How can I help you?”

Customer: “I want to finish up that movie I was watching yesterday, but I’m too lazy to do it myself. Would you start it for me?”

===

Mayday tech: “How can I help you?”

Customer: “I’m supposed to do a stupid book report on stupid Lord of the Flies!”

Mayday tech: “Have you read it yet?”

Customer: “I don’t read.”

Mayday tech: “You should…it’s good for you. When is the report due?”

Customer: “Tomorrow.”

Mayday tech: “That’s not enough time to read it, then. Tell you what: if you promise me you’ll read it later, I’ll download the movie for you. In the mean time, let me you what happens in the book…”

===

Mayday tech: “How can I help you?”

Customer: “I’m bored.”

Mayday tech: “Do you want to read a book? Watch a movie? Listen to some music?”

Customer: “Nah…let’s just talk…”

===

Mayday tech: “How can I help you?”

Customer: “I can’t get my cellphone company to help me clean up my contacts. I’ve got the guy on the phone: would you talk to them?”

===

Mayday tech: “How can I help you?”

Customer: “Teach me to laugh like Jeff Bezos. I want to disrupt industries, too.”

===

😉

Seriously, I do think this could be a problem for everybody who does Customer Service remotely. It’s going to depend on the execution and on the market penetration of the devices…but this is a quantum leap type advancement, and that’s going to put the pressure on everybody else to catch up. Ooh, that’s an idea…Amazon may start charging other companies for Mayday to take care of their Customer Service for them!

Thanks, Amazon!

Update: here’s a link to the commercials for Mayday…and the way I’m describing it fits right into what they show. 🙂

http://www.youtube.com/watch?feature=player_profilepage&v=PFYHF1w8w3g

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

Round up #207: Russian sex education, the mile high book club

September 26, 2013

Round up #207: Russian sex education, the mile high book club

The ILMK Round ups are short pieces which may or may not be expanded later. 

K(atherine) A. Applegate morphs into a new deal at HarperCollins

When my adult kid was younger, I read all of the books in the Animorphs series. Sure, my kid was reading them first, and I did get into it for that reason, but I enjoyed the putatively young adult series about kids who can change into animals (there is a lot more to it than that). In fact, my kid gave them to me, and the p-book (paperbook) copies are in my library…more than fifty of them.

That certainly would have been a big enough hit for one author, but Katherine Applegate has continued to grow and impress.

In fact, The One and Only Ivan one the Newbery medal this year…more than a decade and a half after the first Animorphs book.

So, it’s exciting to me to see in this

Publishers Weekly article by Sally Lodge

that Applegate has signed a deal to do a new series…and the premise sounds intriguing.

I recommend the article: you’ll get a sense of why editors still matter.

On the other hand, this

Publishers Weekly article by Marjorie Braman

shows why being an editor and being at a tradpub (traditional publisher) are not inevitably intertwined.

I would guess most people become editors because they like editing. 😉 However, like many other jobs, there has been a lot of “mission creep”…they want you to do things beyond the core purpose. Editors may be expected to be more acquisition artists than people who actually help craft books.

We may see more cases of editors leaving tradpubs to get back to basics…

“We have now reached perusing altitude…”

We may finally be getting close to the FAA officially changing the rules to allow us to read on electronic devices during takeoff and landing.

I’ve been writing about that ban off and on for years…I found posts on the forum where I talk about it back in early 2009. 🙂

It simply doesn’t make sense that having an electronic device on in a plane, especially in “airplane mode”, would affect the avionics…and I’ve read that it isn’t the case. If you could download a book and crash the plane, do you think they would let you have them in the cabin? “Certainly, sir, you can have that giant Acme bomb on the plane…just don’t set it off.” 😉

I’ve heard some justifications for the rule…one is that takeoffs and landings are the most dangerous part, and they don’t want people to be distracted. I’ve even been on flights where they had us put away all reading materials, including paper.

However, they could still ask you to do that if the situation warranted it.

According to this

CBS Baltimore article

the decision will likely be made by the end of September, and new rules could go into effect in 2014 (which is quite soon).

I’d be happy about it. 🙂

Right now, I do follow the rules (I’m big on that), so it would be nice to be able to read while staying within the guidelines. On my last trip, I actually bought a paper magazine to read for take-offs and landings, but I would have preferred not to do that, given a choice.

This wouldn’t be the first time the Kindle app has outlasted the hardware

Amazon made a Kindle for Blackberry app available in 2010…and now, BB users have to be worried that the device might not stick around.

ABC news story by Joanna Stern

There certainly are adherents for the device, but I always say that market leaders lose that position when they underestimate the loyalty of their customers (not when they underestimate their competition…a common assessment which I think is not always accurate).

Okay, yes, when I polled my readers a few years back, zero percent of them picked the Blackberry app as their favorite way to read Kindle books, but there must be some people who do. 😉

I believe the Kindle for HP Touchpad had outlived that device (in terms of new sales in the marketplace) by that point.

Amazon adapts to changing conditions…not everybody does.

Is fiction ever the best way to learn something?

I have to think about my own question. I would certainly say that I’ve become interested in some topics because of fiction…but I’m not sure it’s how I really learned about something very often.

I thought this was a hilarious

article in The Guardian by Shaun Walker

deftly refuting “Russia’s children’s ombudsman, Pavel Astakhov”.

The latter apparently opposes sex education in Russian schools, saying that the kids can learn everything they need to know about love and sex from Russian classic literature.

Think about classic literature from anywhere…what makes the drama isn’t always what makes healthy relationships.

Walker cleverly cites some examples from Russian classics…I recommend the article.

Russia does have a wonderful literary history, and its people continue to love books.

I even took three and a half years of Russian in high school, partially to read works in Russian (although I was more interested in their non-fiction at that point).

I remember very little of it, but I am told I have a decent accent when I do speak a few words. 🙂

Oh, let me digress to tell a proud story about my kid, who is a linguist.

Recently, my kid was flying to Germany for work…and the bilingual (at least) flight attendants spoke to my kid in German…and to everybody else in that area in English. Apparently, they thought my kid was a native speaker. 🙂

Anyway, back to Russia…

This

Russia Beyond the Headlines article by Alena Tveritina

shows the great diversity of small Russian bookstores, and how clever they are in innovating and adding flavor. I would think these same stores would be the kind that might survive in the USA (although I’m guessing the internet/e-book competition is not as strung in Russia as it is here).

One of my favorite ideas one of them has is that people can pay a monthly fee of about $8 to borrow books. In other words, it’s sort of like a private library built along a Netflix model.

You’d have to really manage your stock to make that work, and probably only allow people to actually take one book out of the store at a time (but to read as much as they want in the store).

It would be tough to make that work where the rents are high, but I can see it being pretty effectively in a more rural area where entertainment options are more limited.

What do you think? Would it scare you to read your Kindle during takeoff and landing? Have you ever seen anybody else violating that rule…and did you ever see them get caught? Did you read the Animorphs books? Are you comfortable being seen reading “below your age”? Did a fiction book ever really serve as an education for you (as opposed to just getting you interested, or modeling actions or emotions)? Did the headline on this make me seem like any less of a prude to you? No? Didn’t think so. 😉 Feel free to let me and my readers know by commenting on this post.

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

New Kindle Fire Tablets announced: Kindle Fire HDX

September 25, 2013

New Kindle Fire Tablets announced: Kindle Fire HDX

Kaboom!

Amazon just sent me a press release…actually dated tomorrow as I write this in my time zone and Amazon’s in Seattle.

I’d normally link to the individual press release…but Amazon has so many on this, that I’ll just link to the press release page. 🙂

http://phx.corporate-ir.net/phoenix.zhtml?c=176060&p=irol-mediaHome

Are they different enough that I need to buy one?

Yes! At least one! Maybe two…I’ll link right now to the options, then add to this post.

Very important! Check your options before ordering! I haven’t necessarily been able to link to the least expensive version (not all the links are live yet). The lowest price I’ve listed is for one with the least memory and with Special Offers.

Okay, let me go read those stats, and I’ll come back and post more. I wanted to post the links so you can be first in line…well, I did order mine already, so maybe second in line. 😉

Update: okay, here are some of the details for this third generation of Kindle Fires:

Let’s start with the one I ordered, the Kindle Fire HDX 7″ (I went with 16 GB…I don’t find that storage is an issue for me on my devices, generally, since I keep so much of my content on the Cloud).

Here are some of the new features they are highlighting:

  • Better display: high pixel density, “perfect color” (100% sRGB)…this model is 1920 x 1200
  • Fastest processor (Snapdragon) on a 7″ tablet (“2.2GHz quad-core processor and 2GB of RAM”)
  • The new “Mayday” button…help when you need it from Amazon, 365 days a year (I guess they take Leap Day off 😉 ), 24 hours a day. You’ll actually see the Amazon help person live on your screen (but they helpfully tell you that they won’t see you)
  • Productivity improvements: comes with OfficeSuite (woo-hoo! I need to replace Microsoft Office soon, and was even considering an MS tablet); Outlook; “e-mail and calendar support for Gmail”
  • I’m going to quote this one: “Immersive entertainment experience—see trivia and character backgrounds with X-Ray for Movies and TV, follow along with lyrics with new X-Ray for Music, fling videos to your TV with Second Screen, and more”
  • You’ll be able to download some Prime videos…at no extra cost! It says “hundreds”, so I’m not thinking it’s all of them, but this is still cool!
  • Better battery life…a “reading mode” (the Kobo has that) could give you up to 17 hours of battery charge life, when you are just reading. It sounds like 11 hours is more typical
  • Better outdoor viewing…not quite sure how that will work technically. Apparently, the colors will adjust based on the lighting, which could help
  • A new operating system (“Mojito”). This has a lot of things (some will come with a planned update in mid-November, but here is one big one:

CLOUD COLLECTIONS!

  • Yes, we’ll get some sort of improved Collections which work across devices. Will this only work on the new Fires? Probably not
  • Extended printing support!
  • The Fires will finally work well with many more business systems (“Enterprise”), including VPNs and Intranets
  • Quick Switch…it doesn’t look like you’ll be multi-tasking two programs on the same screen at the same time, but you’ll be able to more easily switch between two
  • “Fling” video to certain TVs!
  • Mirror your tablet to certain TVs…that could be really cool! I do that sometimes with an HDMI cable, but this will be wireless!
  • If you go with 4G, you can choose AT&T or Verizon

I could go on, but let me quickly mention the differences between some of the models:

The $139 one doesn’t have as nice of a screen…and has no cameras.  It also doesn’t get the Mayday live support option.

The KDX 7″ has a front-facing camera, as does the less expensive of the 8.9″ models.

The top of the line 8.9″ KDX has a front-facing camera and an 8 MP rear-facing camera…which is why I might have to think about that one. The screen is 2560 by 1600 (339 ppi), the best in the bunch.

I think you get all the cool new features with the one I got (except for the rear-facing camera), and then you can go for a bigger screen if you want.

One last thing for now: Amazon has set up a special

Accessibility for Kindle Fire

page, and they’ve made some real improvements. Even the $139 model has text-to-speech, but they’ve also improved things for those with hearing challenges (an icon will tell us when closed captioning is available, and you can switch to mono sound…important if you only have hearing in one ear).

My quick assessment? Amazon knocked it out of the park with these new Kindle Fires! The prices are still low, and there are so many features people have wanted!  The Fire is moving out of its beginnings as an entertainment device into a full-fledged necessity (for many).

We trailblazers can now take a bow as the mainstream comes to join us on what was once the frontier. 😉

Oh, I know…there could always be more (I’m not seeing anything about speech recognition)…but seriously, at this price, there is enough.  😉

Interesting that they didn’t do a “coming out party” event…

Don’t wait to order! These could sell out…

Update: I thought about it, and did go ahead and pre-order one of their origami covers. At about $50, it’s the most I’ve ever paid for a Kindle cover, but I think people will want to get my opinion on it. It’s autosleep/wake (a feature I like very much on my current cover), slim fitting, and, well, gadgety. 😉 It creates both a landscape and portrait orientation stand, which is nice. One key feature for me: you have an option of leather (which we don’t use in my family) or polyurethane.

Here’s the page with the covers:

Kindle Origami Covers

I figured it might sell out…and did go with purple, which I’ve had before (helps to color code the Kindles in our house, as to which is each person’s…and I can see the color well enough). I went with this one, personally:

Amazon Kindle Fire HDX Standing Polyurethane Origami Case (will only fit Kindle Fire HDX 7″), Purple

Note: the new Kindle Fires are different dimensions from the old ones, and your old cover won’t fit. You might be able to make due (I’d have to compare the dimensions more carefully), and a sleeve or pouch style carrier you got for your old one is probably still okay…those tend to fit loosely. I’ll double-check on that, though.

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

Widespread unavailabilities at Amazon: DoS attack, glitch, or upgrade?

September 25, 2013

Widespread unavailabilities at Amazon: DoS attack, glitch, or upgrade?

There’s something very strange happening at Amazon tonight.

I’ve seen a number of threads in the Amazon Kindle forums, with people complaining about trying to get books (from a sample, from their Wish Lists), and finding that they are unavailable.

These are people in the USA…and it isn’t affecting everything they would want to buy.

I went in and checked some things myself.

The first big thing was that the link to the

Kindle Paperwhite, 6″ High Resolution Display with Next-Gen Built-in Light, Wi-Fi – Includes Special Offers

from the homescreen was broken.

That’s not good.

Amazon has to be counting on that right now for a lot of sales. I would guess it has been down for at least an hour, just from my own checking.

I tried to get to it from the Shop by Department link on the homescreen…nope, another “404” error.

I went to the Kindle e-books page…that one worked.

I clicked on a book there…that one also worked.

I heard it might be books from Random House: those seem okay.

Hmm…it’s possible that the problem is being fixed rapidly, so I’m just not finding what people were seeing earlier.

I think we will get an explanation on this one, though.

What could it be?

Some possibilities:

  • DoS (Denial of Service) attack: this would be someone trying to hurt Amazon…typically they set up something which automatically hits a webpage so many times that no one else can get in
  • Glitch: it’s just some kind of problem at Amazon. They have redundant systems, so that’s a bit unlikely, but always possible
  • Upgrade: Amazon is doing some major upgrade to the site, and in the transition, things are failing
  • Negotiating tactic: I don’t think that would be case here. After all, Amazon isn’t going to be negotiating with the Kindle distributor…since that’s them 🙂

Again, I do think we’ll hear about it…this is too significant to simply ignore.

If you ran into it today, feel free to let me and my readers know by commenting on this post.

Hopefully, it’s all getting fixed and it will be okay by tomorrow…virtual fingers crossed. 🙂

One unrelated comment (well, maybe two, depending on how you count it). Thank you to everybody who answers polls on this blog! I’m amazed at the results so far on the polls in my Banned Books Week polls. I also want to thank everybody who has been buying Amazon Gift Cards through this blog! Not only are you bringing joy to others (or, you know, to yourself…you can use them that way, too, and that’s a good way to budget how much you will spend in a month), but it’s a big help.

Bonus deal:

Want something cheap and well-reviewed (by customers)?

5 star ninety-nine cent books

The search above is ranked in order of customer review, so you’ll notice that the first ones aren’t only 5 (out of 5) star, but have a lot of reviews. Doesn’t mean you’ll like them, but you might, and the risk is relatively low…

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

Should any books be banned? Banned Books Week 2013

September 23, 2013

Should any books be banned? Banned Books Week 2013

We are now into Banned Books Week. According to the

Official Site

“Banned Books Week is the national book community’s annual celebration of the freedom to read.”

Since 1982, the group (which includes the American Library Association) has listed the most “challenged” books.

It’s often a surprising list. What do you think the most challenged book was in 2012? 50 Shades of Grey? Nope, that’s number four.

The most challenged book?

Captain Underpants.

A kids’ book.

More accurately, a series of kids’ books, published by Scholastic, with a 4.7 out of 5 star rating (for the first one) at Amazon.

What reasons are cited?

“Offensive language, unsuited for age group”

This is a series which is widely said to encourage children to read…it may be the book that gets a child to become a lifelong reader.

Now, some of you are probably getting upset at this point, and I understand that. My natural inclination is always to lean towards literary freedom.

However, whenever I recognize a “natural inclination” in myself, I want to challenge it.

I want to look at it, and see if it makes sense.

Maybe it does…and maybe it doesn’t.

I thought I’d start with this simple question (both for me and for you): should any books be banned?

First, we need to define what we mean by “banned”, and that’s a huge issue here.

They call it “Banned Books Week”, but they report on “challenged books”.

Those are two entirely different things.

I define “banned” as something that the government does. It uses its governmental power (including the law) to prohibit people from reading a particular book.

“Challenging”, as used here, is most often done by private individuals. They request that a school/public library/bookstore not have a certain book.

For me, people have the right to challenge books. That is, in and of itself, a matter of free speech. I’m going to very often disagree with their reasons…but that’s exactly when the issue of free speech comes into play.

I analyzed the reasons given for challenging the ten books on the list:

BannedBooks2013

  • Sexually Explicit: 7 (cited in seven of the cases)
  • Offensive Language: 6
  • Unsuited for Age Group: 6
  • Homosexuality: 2
  • Religious Viewpoint: 2
  • Violence: 2
  • Racism: 1
  • Suicide: 1

Certainly, if this was the government banning these books, I think we would all expect “religious viewpoint” to be invalid grounds.

What about the others? In what circumstances?

Let’s look at the issue of public schools (which are government entities…private schools are not).

If you are against banning all books, would that include sexually explicit books for  grade school kids? Should a ten-year old be able to check 50 Shades of Grey out of the school library?

If they shouldn’t be able to do that, what about a fifteen-year old?

How about a thirty-year old…from the public library?

What if a parent or other legal guardian gives 50 Shades of Grey to a ten-year old to read…in their own home? Should the government do something about that?

I’ve been using 50SoG as an example, because I think that many Americans have similar ideas about pornography…even if they can’t agree on what specifically is pornography.

How about some other topics?

What about a book full of hate speech? One that advocated violence against a group of people…repeatedly and unrepentantly?

How about one that shows how to make tools of violence…step by step to make chemical weapons, or build a bomb?

Suppose a book gives false medical advice…which, if followed, will result in death. Should that be banned?

Then there is defamation, which is the more generally used international term for  intentionally  damaging false information. Somebody publishes a book saying terrible things about you…which aren’t true. Does the government have the right to stop people from reading that book?

One more: what if a book infringes on the rights of another person under copyright? If we go to the world of the movies, we could look at 1922’s Nosferatu as an example. It was an unauthorized adaptation of Dracula, and a court ordered all copies to be destroyed. The movie did survive, and is now considered a great piece of early film-making. Was destruction the proper course?

As you can tell, this is more complex than it might appear at first.

Before I ask you some questions, I want to bring one of my own issues into this, and one on which I’ve been challenged.

I think blocking text-to-speech access in an e-book disproportionately disadvantages the disabled, although I do believe it is legal.

I don’t intentionally link to books where the publisher has taken this action.

For quite a while, I didn’t even mention the titles.

Is that censorship?

For me, it’s important that it isn’t government censorship. If you don’t want to have certain books for sale in your store, or have them in your home, that feels very different to me from the government banning things. If a magazine won’t review books that take a particular viewpoint, I see that as their right.

I made the choice in this post to list Captain Underpants by name, even though the publisher blocks text-to-speech access (and this is not a picture book where the text would be indecipherable images to the software that reads the book out loud). I didn’t link to it, though, because I don’t want to benefit from people buying it.

It’s not my choice to support that, but I don’t think less of you if you do buy the book…I like Dav Pilkey. I guess I could have linked to the paperbook…I’ll have to consider the consequences of that in the future.

Now, some polls:

While the polls are a good way to express your opinion, I always like hearing more. I think I’ve done enough in this post to stimulate conversation, so I’ll just say that you can feel free to express your opinion to me and my readers by commenting on this post.

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

The Kindle is no longer the top selling electronic item at Amazon

September 23, 2013

The Kindle is no longer the top selling electronic item at Amazon

Amazon has long stated how the Kindle is the best-selling, most wished for, and so on, electronic item at Amazon. In fact, in this

press release dated January 29, 2013

Amazon says,

“For the second year in a row, Amazon’s tablet was the most popular item for customers – Kindle Fire HD continued its run as the #1 best-selling, most gifted, and most wished for product across the millions of items available on Amazon worldwide. At year-end, Kindle Fire HD, Kindle Fire, Kindle Paperwhite and Kindle held the top four spots on the Amazon worldwide best seller charts since launch.”

Well, I like to check in on the bestsellers from time to time, and I was surprised tonight to see on the

Amazon Best Sellers in Electronics

that the bestseller wasn’t a Kindle.

No, it wasn’t an iPhone, either. 😉

It’s possible that the list I review, being from Amazon.com, isn’t the same dataset as “Amazon worldwide” above…but I haven’t seen a non-Kindle at the top in a very long time.

What was number 1?

Google Chromecast HDMI Streaming Media Player

Yep, Google outsold Amazon…at Amazon…on hardware.

The two of them outsold everyone else on hardware at Amazon.

Think about that.

Send your mind into the deep, deep past…ten years ago. 😉

Would you have imagined that either of these two companies would be making top-selling hardware?

Just so you don’t feel too bad for Amazon, the next four items are all Kindles (listed in order…#2, #3, #4, #5):

There are some interesting things about the rankings. As is usually the case, the ad-supported version is more popular than the full-price, non-ad supported one.

The most popular Kindle Fire had been on sale recently.

None of the most popular RSKs (Reflective Screen Kindles…non-Fires) are 3G models…or have sound, for that matter.

What’s the number six item on the list?

It comes from a little company you might know…Apple. 😉

Apple TV is #6, Roku is #7, the Kindle Fire which isn’t HD is #8, Tech Armor for iPad is #9, and a replacement charger for a MacBook is #10.

Now, these lists get re-ranked every hour, and you can get some temporary fluky kinds of things (it might be that one company bought a whole bunch of those chargers, for example).

Still, I was brought up a little short to see a Google gadget atop the list.

If Amazon announces new Fires (which I think will happen soon), this will likely change, of course.

Looking at that list, though, it makes you wonder…is Amazon working on a set-top or other TV piece of hardware? Maybe something that pairs with a Kindle Fire?

It’s possible…

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

Finding Whispersync for Voice or TTS enabled books

September 22, 2013

Finding Whispersync for Voice or TTS enabled books

Kindle books have a lot of features that p-books (paperbooks) don’t have. However, not all of them work in all books or all types of devices/apps.

You probably don’t care about all of them equally, either.

For example, I won’t buy a book without text-to-speech (unless it is a graphic novel where the feature isn’t possible). I typically listen to it for hours a week in the car, and I don’t want to support books which don’t have it, because I feel that blocking the TTS (which is the way it works…if a publisher does nothing, TTS works) disproportionately disadvantages the disabled.

For you, though, TTS (software which converts the visual words into spoken words on the fly) might be no big thing. Most people probably don’t use it…that would be my guess.

On the other hand, you might like Whispersync for Voice, where you can sight read part of a book, switch to an audiobook (a recording of a person reading the book out loud, typically…very different fromTTS) and pick up where you left off.

Me? Meh. I just don’t use that…I’m not a big fan of audiobooks, unless I’ve already read the book (I don’t like the actor/author interpreting the characters for me), and I don’t tend to re-read very much. I can absolutely understand why people like it, though.

What’s weird to me is that Amazon doesn’t make it equally easy to search by all the different features.

Oh, I suppose some of it is marketing. If you point out that some books have TTS, you are really pointing out that others have blocked it…that may not be a message you want front and center as a retailer.

So, let’s take a look at finding books where you can use these two features, and then you can use one or both of them…up to you.

Whispersync for Voice

Amazon has a special easy-to-use web address for this one:

http://www.amazon.com/immersion

This actually takes you to the front page for this feature, which explains it and gives you links to free WSV books, ninety-nine centers…and in a wonderful new feature, it will automatically search your Kindle books looking for matches!

That was cool! It’s the best listing of WSV books I’ve seen. It shows you, easily, who the narrator is, and how much you’ll save getting the book as WSV as opposed to buying it separately as an audiobook (which you would have to do if you hadn’t bought the e-book). For me, for example, it showed this for

More Than Human
By Theodore Sturgeon
Narrated by Harlan Ellison
List Price: $20.97
Upgrade Price: $3.99
You Save: $16.98 (81%)

The fact that this is read by the truly significant author, Harlan Ellison, makes this much more intriguing for me.

If you want WSV, it’s easy to find.

If you only want books where text-to-speech hasn’t been blocked? Not so much.

Amazon doesn’t let you search by that, and doesn’t have a page for it.

What I’ve done, however, is use Google.

You can specify the site you want Google to search, by starting your search with something like “site:www.amazon.com”.

I’ve then added some search terms to make it more likely to find what I want.

For example, Kindle book product pages will have the term “ASIN” (Amazon Standard Identification Number) on them. That helps cut down on false positives in my search…for one thing, TTS gets discussed in the Amazon forums, and if I don’t include that ASIN, I’ll get a number of hits for those discussions, not for actual books.

Here is the search I used:

site:www.amazon.com “Text-to-Speech: Enabled” ASIN “Kindle price”

and the results:

https://www.google.com/#q=site%3Awww.amazon.com+%22Text-to-Speech%3A+Enabled%22+ASIN+%22Kindle+price%22

Again, it’s not perfect, but it will work pretty well. You could add other things to that search if you want…for example, an author’s name:

site:www.amazon.com “Text-to-Speech: Enabled” ASIN “Kindle price” “Harlan Ellison”

or a topic:

site:www.amazon.com “Text-to-Speech: Enabled” ASIN “Kindle price” vampire

If you are wondering when to use the quotation marks and when not to use them, use them if you need more than one word to be taken as a single term. For example, if I did “vampire romance”, the found books would have to have that as a phrase. If I did

vampire romance

it will probably find books which have the word “vampire” and books that have the word “romance”. When I tested it, there were many, many more results when I didn’t use the quotation marks.

Have fun getting an earful of your books!

While we’re here, let’s do a quick poll:

Want to tell me more about it? Do you find that people consider it inferior to listen to books rather than sight-read them? I’ve gotten that from people: “You didn’t read it, you listened to it.” I wonder if those people think people with print disabilities aren’t reading the book? I will say, though, that I think my retention may not be as good when listening…perhaps because there is less mental processing involved. Do you prefer audiobooks over TTS? If so, why? Have you ever listened to TTS because you didn’t want to pay extra for an audiobook? That is, I think, why some publishers block TTS…they think that’s what happens. Feel free to let me and my readers (which likely include some publishers) know by commenting on this post.

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

Rise of the Calmbies

September 21, 2013

Rise of the Calmbies

(a cautionary tale)

FML!!!!!!!!!!!!

I may be the last human being on this messed-up planet.

Well, the last real human being, anyway. There’s plenty of them. Since The Change, I can’t leave my house or even get on the internet without running into their sick behavior. It makes me want to puke…but I know what they would do if I did.

Clean it up and ask me if I was okay.

Seriously…does that sound like normal behavior to you?

It didn’t happen all at once. Clearly, it spread, from victim to victim.

Unlike in all those stories, though, it didn’t happen by getting bitten. It just seems like having one of them around you, doing something to you, makes you change.

Yeah, you…not me.

I’m immune.

Don’t ask me why, I don’t know. In fact, don’t ask me anything! As far as I know, you are one of them…and I don’t want you in my face!

I remember the first time I noticed it.

I was at the mall, looking for a parking place. It was a hundred degrees out, and I’d spilled my Coke…all over my cellphone.

After ten minutes of circling like I was trying to land at Logan on a foggy day, I spotted a space a row over.

I came whipping around, ignoring the five mile an hour speed limit signs, and busting off the speed bumps like I was Michael Jordan going in for the dunk. I just missed some old lady with a walker and a MILF with one of those stupid twin side-by-side strollers.

I fish-tailed into the lane, stomped on the gas, and then I saw it.

A guy in a Lexus…with his signal on. Slowly easing into my spot…MY SPOT!!!

He sees me, and what does he do?

Smiles.

Oh, not because he got there first (which he did). That would have been understandable.

No, he smiles…and waves me into the spot.

With a lah-dee-dah gesture, like he was Fred Astaire asking Ginger Rogers to do a Viennese waltz with him.

Jerk!

I blasted my horn, just to show him what I thought, and split the lines. I was so mad I made sure I parked close enough to the Prius on my right that they’d have to climb over the passenger seat to get to the steering wheel.

I don’t know what happened to him…last I saw, he was still cruising around that lot…smiling.

I didn’t realize it at the time, but that was my first encounter with one of them…a calmbie.

That’s what they started calling them on the news.

At first, it was like every news show: people yelling stupid ideas over each other and spitting in each other’s faces. Some guy from the CDC said it was an infection, and somebody else said it was the wrath of God, and some tinfoil-hat dweeb said it was aliens.

Whatever.

It doesn’t really matter what it was, right? It just was.

People stopped being people…and started being nice. Really nice.

I’d go out to the bar, and they’d hold the door open for me. I’d get on the subway, and nobody was sitting down…just in case somebody needed a seat.

One time, I was running to my car because I knew my meter was expired, and you know who was feeding it for me?

A cop!

That just about blew my mind, but I’m strong…always have been. I’ve never trusted anybody, and I’m not going to start now.

The worst thing, though, was what happened online.

I read this post about how somebody won some contest, and you know what the first comment said?

“Congratulations!”

That’s it. Nothing about how ugly the person was, or how the contest was fixed or oppressed people’s rights or something.

You know what the second comment said?

“Congratulations!”

It just kept going like that.

I’d heard Facebook was finally going to introduce a “Dislike” button, but I knew Zuckerberg was a calmbie when they introduced a new button, all right, but it didn’t say “Dislike”.

Yeah, you now had these two choices:

  • Like
  • It’s not my favorite, but I’m glad other people enjoy it

I mean, gimme a break!

We didn’t build the greatest society in the history of the universe by liking other people!!! We didn’t do it by saying everything is okay.

We did it with walls…and locks on doors…and hate speech…and bitter blogs.

If you don’t knock people down, how are you gonna look taller?

Make a human pyramid?

So, I’m going to sit here…in the dark. I’ve stopped looking out the window: seeing all those people holding hands and smiling and joking and helping each other…I just couldn’t take it any more.

I can’t watch TV. I can’t go online. I’m afraid to go to sleep…there’s no guarantee I’ll have nightmares. It could all be “sweet dreams”, and then what would I complain about?

Don’t worry…I’ll think of something.

After all, I have a responsibility…I’m the last of my kind. The last clear thinking, cynical troll in town.

I figure I just have to wait it out.

It can’t last.

At some point, there will be a cure.

People will snap out of it and start seeing things the way I see them…the way they really are.

Rotten.

I mean, that’s what’s always happened before, right? Anytime things look happy for too long, somebody rips the curtain down and exposes the evil underbelly.

It’s not like people can be nice to each other forever.

Can they?

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

Round up #206: tracking Collections impact for Associates, ILMK Reader Hero 2 in the news again

September 19, 2013

Round up #206: tracking Collections impact for Associates, ILMK Reader Hero 2 in the news again

The ILMK Round ups are short pieces which may or may not be expanded later. 

RH2 back in the news

Tyler Weaver was named our ILMK Reader Hero #2 on August 24th.

ReaderHero

A long-sleeved t-shirt with the above design is on its way to Tyler at this time.

Congratulations again to Tyler whose dedication to reading can give us all hope for the future.

There have been further developments in the story, as reported in this

New York Daily News story by Carol Kuruvilla

To summarize, Tyler had been winning the local library’s summer reading contest for years. The Library Director, Marie Gandron, essentially asked Tyler to stop competing, and was planning to convert the event from a competition to a random draw.

Lita Casey, a Librarian Aide, expressed concerns about the decision, indicating a feeling that changing the rules would not encourage reading in children.

Following that, Casey was terminated.

While apparently no reason for the termination was given, this is an excerpt from the article:

I worked there for 28 years without a complaint,” said Casey. “I have to believe it was related to the whole reading controversy.

It is easy to imagine the impact this might have on Tyler, a nine-year old who called Lita “Gram”. At nine, many people begin to understand the impact of their actions on the world, and can judge cause and effect based on what they do and who they are very strongly.

I’m hoping that the small gift of the t-shirt helps Tyler feel good about being a Reader Hero.

There is a poll in this earlier post

ILMK Reader Hero #2: Tyler Weaver

where you can express your support for Tyler. Please consider doing so…I think the best thing in this case is to emphasize the positive.

Bargains with and without Special Offers

While there was a lot of concern expressed when Amazon introduced ad-supported Kindles, the versions with ads have been consistently more popular than those without since the option existed, and you can see that’s still the case:

Amazon Electronics Bestsellers

“Of course,” some will respond, “that’s not because people like the ads. It’s because the Kindles are cheaper with the ads.”

Well, they are cheaper because the advertisers help subsidize the cost of your device. I often see people express it as “buying out of the ads”, but really, the first one with ads lowered the price…it isn’t that not having ads raises the price. Whoops, I’m back to that positive/negative thing again. 😉 The standard price is without Special Offers, and with Special Offers is a discounted price.

However, I do think some people like seeing some of the ads. For example, there is an offer right now that lets you get up to thirty Kindle books for $1 each. There are books in the Muirwood series by Jeff Wheeler, and other authors include Lee Goldberg, Scott Nicholson, and L. J. Sellers. It looks to me like the non-Special Offer prices go as high a $4.99.

If you have a Special Offers Kindle, it should appear eventually on your screen, or you can check the Offers listed on your device. On a non-Fire Kindle, check Home-Menu. On a Fire, swipe to your left on the homescreen.

What happens if you don’t have a Special Offers Kindle?

There are always plenty of bargains in the Kindle store, but thanks to Books on the Knob for the heads up on this

AmazonLocal deal

I am a member of AmazonLocal (it’s free), but weirdly, I didn’t see this deal when I looked on the national page, or at Amazon.

This is a voucher you redeem (it looks like Books on the Knob may get some credit, which is fine with me…they deserve it) for the ability to choose any of 40 books for $1 each. There seems to be quite a bit of overlap between the Special Offers and AmazonLocal deals, but they aren’t quite the same. Interesting…

Reactions to Collections in the Kindle for iOS app

I wrote yesterday about a new version of the Kindle for iOS (mobile Apple devices) app, which includes Collections (a way to create categories of e-books on your device).

I wasn’t surprised to see people who don’t have an iOS device express concerns that Apple products got this highly-desired improvement before Amazon’s own device, the Kindle Fire.  I was a tad surprised to see the name-calling about those Apple devices from some quarters, but that happens.

I think in this case that it came to iOS first partially because iOS was getting a big software update (and new devices), so it makes sense that resources were being applied to that segment.

More interesting to me was people who did get it saying that it showed them Collections from all of their devices as options…even ones they were no longer using.

That is what you would see if you went to import another device’s collections on your non-Kindle Fire, but it is interesting that it worked that way in an app.

It may mean that we are heading towards better integration of Collections, and perhaps centralized management…which might mean Collections at

http://www.amazon.com/manageyourkindle

That would be the kind of software innovation I was picturing possibly happening this year…although it sounds like Page Flip (the ability to look ahead in the book without actually going there may be pretty cool).

Changes to Manage Your Devices on MYK

Speaking of MYK, here’s something that seems to me to be more challenging than it was before.

It used to be that when we went to that MYK page above and then clicked or tapped

Manage Your Devices

we would see them all on the page, sort of like search results on Amazon.

Now, they are in a stripe at the top, and you have to use a chevron (like an arrow without the stick), at least on a PC,  to jump through, six devices/apps at a time. We have thirty apps and devices currently registered, and this seems harder.  When you do click, the screen seems quite bare…a lot of white space…and doesn’t seem as intuitive.

I thought maybe it was done to be more mobile friendly, so I visited MYK in my Maxthon browser on my Kindle Fire. I couldn’t swipe the stripe to see more devices/apps…I still had to tap the chevron.

By the way, one reason we have so many apps/devices (there is no limit to the number you can have registered to your account) is that there are many duplicates for some of the apps…for example, even though I only have it on one PC, there are several installations. I think that happens when the app updates. I’ll go through at some point and remove the clones. What I’ll do is rename them at MYK so I can tell which one is which on my device, and then deregister the ones I don’t need.

For Amazon Associates: tracking your Collections’ impact

I’m having quite a bit of fun creating my Collections on Amazon.com. I’m being careful not to prioritize it too much, and the build up is slow. However, I am, I think, making them pretty interesting…I’m writing an overall description, and descriptions for each item (although I am sometimes adding items and then adding the descriptions later.

So far, I have

  • A Fortean Education
  • Seventies Social Sci-Fi
  • 1939: The Best Pop Culture Year Ever
  • (re)Make This

I am still interested in requests…it would be fun for me to put together a Collection based on a request somebody had. 🙂

Anyway, I’ve been communicating with Amazon some on this. It’s clearly just getting going, and they are looking for input. As someone who has taught Project Management, I know you have the most opportunity to shape the future of something in the beginning of it.

I created a document I told them they could distribute to Associates freely and without attribution to me. I know some of my readers are Associates, and I thought you might find it helpful:

===

How to Track Advertising Fees Generated by Your Collections on Amazon
 
Amazon has recently added a new feature which allows customers to create public Collections of purchasable items (movies, books, music, apps, and more) that can be viewed by other visitors to Amazon.com. You can name the Collections, add items to them, and describe both the Collection and each individual item.
As an Associate, you’ll want to know if having the Collections is resulting in any more advertising fees for you.
Since the Collections are on Amazon, your direct product links won’t generate any advertising revenue for you there.
However, you can link to your Collections page from your website or blog, just as you would with any other page link.
In order to know how that is impacting your advertising fees, you’ll need to create a separate Tracking ID, and use that for your Collections link.
First, log into your Associates site.
Then click or tap the
Account Settings
link at the top of the page.
Next, click or tap the
Manage your tracking IDs
 
link.
 
Click or tap the
 
Add Tracking ID 
 
button.
 
This is where you’ll create the Tracking ID for your Collections link. You’ll need something no one else has used yet: you might want to use your initials or name and “collections” (for example, Jeff Bezos might use jbcollections or bezoscollections). What you use is up to you, but it can’t duplicate what someone else has already chosen.
 
If the one you pick is available, you will get a “Congratulations” message, and a button that will return you to your list of Tracking IDs.
 
Now, go to your Collections page on Amazon, if you are using the Associates Site Stripe. That will make this (and linking to other pages at Amazon) easier. For more information on the Site Stripe, see
 
https://affiliate-program.amazon.com/gp/associates/network/build-links/text/main.html
 
Click or tap
 
Link to this page
 
in your top left corner of the screen.
 
Where it says
 
Tracking ID
 
in your top left corner of the input box which has appeared, use the dropdown to select the Tracking ID you just created.
 
You can use the link which will be created for you on your website or blog, and when people click or tap it and make a qualifying purchase, you’ll get your advertising fees.
 
To see how much you have earned, go to your Amazon Associates page. Under
 
Reports
 
choose
 
Tracking ID Summary
 
That will show you how much each of your Tracking IDs has earned. If you want to have more granularity (“Did the link on my sidebar generate more interest than the link in my post?”) you can create a separate Tracking ID for each channel you want to analyze.
 
You can use Tracking IDs for a number of purposes (tracking a specific webpage or promotion you’ve done, for example), and this one will show how much having those Amazon Collections is helping you. 
===
If you aren’t an Associate, it can be fun just to create the Collections, of course. I do think Amazon will eventually announce this (before the holiday buying season, and that it could be a big deal.
What do you think? How do you feel when somebody else gets something you don’t get? Should Amazon always bring things to the Fire before they bring them to the iPad? What would you think if it turned out that the Special Offers you were getting on your Kindle were also available to AmazonLocal members? Would you feel like you were looking at ads without getting an advantage? Have you created any Collections on Amazon? Feel free to let me and my readers know by commenting on this post. Also, I would appreciate you considering responding to the poll for Tyler Weaver…up to you, of course, but I do think it could have a positive impact.
This post by Bufo Calvin originally appeared in the I Love My Kindle blog.

Collections come to a Kindle reader app

September 18, 2013

Collections come to a Kindle reader app

Well, well, well!

One of the main concerns people express when they go from an RSK (a Reflective Screen Kindle…not a Fire) to a Fire is that they don’t have a way to organize their books on the device. There have been some third-party (not Amazon) apps to try to address it, but they’ve had real limitations.

In this Amazon Kindle Forum thread

What’s New in Kindle for iOS Version 4.0?

they announce changes to the iOS (mobile Apple devices) app.

Most of it is appearance and interface (how it looks and menu changes), but the Collections addition is new functionality.

We have it on current RSKs: it lets you create “Collections” (sort of like folders in Windows, although they work differently) such as “To Be Read”, “Romance”, or whatever you want.

Does this mean it will come to other apps…Blackberry, Windows for PC, Windows for Mac, Android…and the Kindle Fire?

Well, it shows that they are working on Collections, but you can’t easily take something you built for iOS and presto changeo make it work for another platform. It would be like…designing a play in American football, and trying to use it in rugby. 😉 The basic goal might be kind of the same, but how you get there is very different.

My guess is that the next generation of Kindle Fire (which I think may be announced soon maybe might have Collections, and this again shows that there is an effort to get Collections into apps…but we’ll see.

They haven’t updated the page on Amazon yet, but the iTunes listing does show the information on 4.0:

https://itunes.apple.com/us/app/id302584613

This post by Bufo Calvin originally appeared in the I Love My Kindle blog.


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